We design, install, upgrade, and support complete security systems for homes, apartment buildings, offices, stores, and mixed-use properties. Our work includes security camera installation, intercom installation, access control systems, alarm systems, network and structured cabling, and security system repairs.

Yes. Familia Secured is licensed to perform security work in New York and carries professional insurance. Our New York State security license is #12000344256, and our installers work across major security technologies.

Yes. We provide a consultation and quote so you can understand the recommended equipment, installation work, and available options before deciding. For larger or more complex properties, an on-site assessment may be the best way to create an accurate plan.

We serve New York City—including Manhattan, the Bronx, Brooklyn, Queens, and Staten Island—plus Westchester County and parts of Northern New Jersey. Contact us with the property address and project type so we can confirm availability.

Yes. Modern camera systems can provide secure live viewing and recorded playback from a smartphone, tablet, or computer. We configure remote access during installation and show authorized users how to use it.

Cloud systems simplify remote management and can protect recordings if equipment at the property is damaged or stolen. A local recorder can be a strong fit when you want on-site storage or have specific network requirements. We compare both approaches based on retention, internet reliability, budget, and how many locations you manage.

That depends on entrances, hallways, loading areas, stairwells, cash-handling points, outdoor exposure, and the detail you need from recorded video. A good assessment focuses on useful evidence and blind spots—not simply adding the largest number of cameras.

Often, yes. We inspect the cameras, recorder, network, power, and cabling to determine what can be retained and what is causing the problem. A partial upgrade may be possible when the existing infrastructure is compatible and in good condition.

Yes. We install and upgrade smart intercom systems that can provide video calling, mobile notifications, remote door release, delivery access, and resident management. The right platform depends on the building size, entrance hardware, wiring, and management needs.

Sometimes. We test the wiring, confirm its type and condition, and compare it with the requirements of the new system. Reusing suitable wiring can reduce disruption, but unreliable or incompatible cable should be replaced rather than hidden inside a new installation.

Yes. Audio-only intercoms remain a practical choice for many properties, while video intercoms add visual confirmation and more advanced visitor features. We can help compare the experience, cost, wiring, and long-term support of each.

Yes, when the intercom and door hardware are designed for remote release. Authorized users can often answer calls and unlock the entrance from a mobile app. We also verify the lock, power supply, request-to-exit devices, and life-safety requirements—not just the app.

Access control manages who can enter specific doors and when. Instead of relying only on mechanical keys, a property can use cards, key fobs, PINs, mobile credentials, or other approved methods while keeping an activity record and changing permissions when needed.

An authorized manager can deactivate the lost credential without changing every lock in the building. A replacement can then be issued with the appropriate door and schedule permissions. This is one of the biggest operational advantages over traditional keys.

Yes. A well-planned system can connect an access event with video and visitor communication, helping staff understand who requested entry and what happened at the door. Compatibility and network design matter, so integration should be considered early.

Not every system is configured the same way, but professional monitoring can provide a response path when the property is unattended or you cannot answer an alert. Monitoring usually includes a recurring charge, and the billing schedule should be confirmed before enrollment.

Often, yes. We first identify the panel, sensors, communicator, wiring, and current monitoring status. Some components can be reused, while outdated or unsupported equipment may need replacement for reliable communication and service.

False alarms can come from poor sensor placement, loose contacts, aging batteries, environmental conditions, pets, user mistakes, or communication issues. A service visit can identify the pattern and correct the cause rather than simply lowering sensitivity everywhere.

Modern cameras, intercoms, and access systems depend on stable data, power, and remote connectivity. Poor switching, weak Wi‑Fi, overloaded internet service, or incorrect cabling can make good devices perform badly. The network should be planned as part of the security system—not treated as an afterthought.

Yes. We install and organize network cabling, PoE switching, wireless access points, racks, and related infrastructure for security and connected building systems. We can also troubleshoot an existing network that is causing cameras or entry devices to disconnect.

Yes. Service can include preventive checks, camera cleaning, software or configuration review, troubleshooting, and repairs. The exact coverage depends on the equipment and selected plan, so it is important to confirm what is included before enrollment.

Use the Subscription Plans page after a Familia Secured representative confirms your plan rate and billing schedule. Plans may bill monthly, quarterly, or annually depending on the service. Do not guess a rate if you are unsure.

Use the secure Payment page for a one-time invoice payment. Have the invoice number and total available so you can confirm the correct amount before submitting.

Note which devices are affected, when the problem started, and whether there was a power, internet, or construction event. Then contact us for troubleshooting. Avoid repeated resets if the system stores evidence or controls doors, because that can make the original problem harder to diagnose.